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[Last updated: September 2023]
EMILIO PUCCI S.r.l. a company incorporated in Italy with registered number 02921100968 whose registered office is at Via Fieno 3 20123 Milano, Italy, with VAT number IT05063340482 (“Pucci” or the “Retailer”) manufactures and markets Pucci products over the world (the “Product” or “Products”).
GLOBAL-E NL B.V. a company incorporated in The Netherlands with registered number 72541466 whose registered office is at Krijn Taconiskade 430 1087 HW Amsterdam, The Netherlands (“Global-e” or “we”, “our”, or “us”) is Pucci’s sales facilitation and e-commerce partner for e-commerce website (the “Store”) owned by Pucci, where the Products are made available to you for purchase through the checkout. Pucci has an agreement with Global-e allowing Global-e to act as the merchant of record, in it’s own name and on behalf of Pucci.
If you do not agree to these Terms, please do not complete your Order.
These Terms are entered into force in the English language and governed by it. You agree that any translation, if provided, is available for your convenience only (unless otherwise required by applicable law).
If you are placing your Order for fulfilment into one of the following countries (if such country is available on checkout), please refer to Annex 1 by following this LINK, to access additional and specific terms that apply to you: Australia, Canada, Japan, KSA, Kuwait, Qatar, United States, any destination or country which is a member of the European Economic Area (EEA) or the United Kingdom.
The Global-e Contracting Party under these Terms is GLOBAL-E NL B.V. (a company incorporated in the Netherlands).
For contact information please refer to the “Contact Us” page on the Store.
Placing Orders through the checkout is reserved exclusively for individuals purchasing Products for their own personal use (“Consumers”).
By placing an Order, you represent and warrant that (i) the Order and purchase of Products thereunder is strictly and solely for your personal use, and not for resale, distribution or any other commercial activities; and (ii) you are legally capable (in terms of age and mental capability) of entering into binding contracts per the local legal requirements in the place where you reside.
Orders are placed through the checkout by clicking on the “Place Order” button (or similar button). The checkout displays the Products you purchase, the price thereof, international delivery costs and fees (“Delivery Costs"), any applicable import or sales taxes (such as Value Added Tax, Goods and Services Tax, Consumption Tax), and, if available for pre-payment, import duties, tariffs and similar costs and fees that may be imposed by the delivery destination (collectively, "Duties and Taxes"). Please make sure you review your Order carefully, identify and correct any input errors prior to placing your Order.
As we offer you the option to purchase the Products in your local or chosen currency, the price of these Products may change from time to time due to exchange rate fluctuations. However, the price, Delivery Costs and Duties and Taxes (if available for pre-payment) of the Products you purchase, will be those that were displayed to you on the checkout at the time you actually placed your Order.
The checkout page will specify the payment methods available for your Order. The availability of such payment methods is dependent on your geographical location.
You acknowledge and agree that: (i) Global-e will use one of its third party payment processors providers ("Payment Processor") to process your payment (while Global-e is acting as the merchant of record), using the payment method you have selected on checkout and it may use the tools, technology or the services of the Payment Processors to process the transaction on its behalf; and (ii) you will provide valid and current information about yourself.
If the payment method you selected for the Order supports pre-authorization mechanism (e.g. most credit/debit cards), then when you place the Order, the applicable amount will only be authorized, and you will be charged on the earliest of up to 5 days as of date of Order or once the Product has been dispatched to you.
If the payment method you selected does not support pre-authorization mechanism, the charge will be immediate upon placing the Order (noting however that specific payment methods may support a different timing and we may not know or be in control over such timing, if applicable. Please check your selected payment method’s terms of service for more details). Please note that you will be charged the full Order amount even if the Order will be dispatched in parts or if it is a ‘pre-order’ or similar type of order.
The Pucci Store displays the characteristics of the Products you order. There could be minor differences between the Products you eventually receive and their visual display on the Pucci Store or checkout (e.g. in relation to appearance / color / texture / finish) as all pictures and images of Products displayed are for illustrative purposes only. Where dimensions and measurements are provided in the description of each Product, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Product is suitable for your purpose (including whether there is appropriate and safe access to your delivery address for delivery of the Product), please read the descriptions and details of the Products carefully before placing the Order. This clause does not limit or exclude consumer guarantees or warranties which cannot be excluded under applicable consumer rights legislation explicitly prevailing the governing law hereof.
The Product offer on the Pucci Store is only valid within the limits of available stocks. In particular, the addition of Products to the basket does not guarantee their availability. Thus it may happen that Products available at the time of adding them into the basket become unavailable when you proceed to place your Order.
The information contained in these Terms, and the data contained on the Pucci Store and checkout, constitute only an invitation to contract. Your Order is not accepted (and therefore no commitment is made to sell or provide you with the Products), and no contract for the sale of such Products will come into effect, until you receive an email explicitly stating that the Order has been accepted and confirmed ("Order Confirmation"). The contract is concluded in the dispatch country (where the contract for the sale of the Order is concluded).
The Order is subject to fraud checks and other mandated regulatory checks (such as ‘Denied Parties Screening’). You may also be required to provide additional verifications and information before, and as a condition to, the acceptance of any Order (mainly if there is suspicion that the identity, address, email address and/or payment information were used fraudulently or in an unauthorized manner).
In certain circumstances your Order may be declined or cancelled (in full or in part), whether before, or after an Order Confirmation was received. For example we may, in our sole discretion, decline or cancel (in full or in part), any Orders which did not successfully pass the above mentioned fraud and regulatory checks, any abnormal Orders, any Orders which are suspected to be placed in bad faith, Orders which were not placed by Consumers, Orders in which the payment information you provided cannot be verified, or if a Product included in the Order is unavailable.
We also reserve the right, in our sole discretion to decline or cancel an Order (in full or part) in case of actual or suspicious circumstances (related to Pucci, Global-e, you or any third party) of a good faith, genuine or honest error, mistake or misunderstanding (an “Error”) where without such Error the Order would not have been accepted or dispatched and a contract to sell the Product(s) underlying the Order would not have been agreed to, or when such Error was abused by you to purchase such quantity of items which otherwise would not have been purchased or considered to be a regular order. An example could be a speciously low price for a Pucci item otherwise costing significantly more and not in the context of a ‘sale’ or special promotion, neither Pucci nor Global-e will be under no obligation to honor an Order in such erroneous circumstances.
In each event described above where an Order was cancelled or declined, you will be refunded in accordance with these Terms (provided your payment was processed successfully).
Quantity limits (per order, per address or otherwise) may apply in relation to certain Products, and exceeding Orders could be declined at any time for that reason, without notice.
Unless otherwise required by applicable law, neither Pucci nor Global-e is required to provide a reason for declining or cancelling any Order, though it may do so in its sole discretion.
You may be offered to pre-pay Duties and Taxes on checkout. Not all Products and not all destinations support pre-payment of Duties and Taxes, and there is no guarantee that your Order will be eligible for such pre-payment. The Pucci Store or checkout will provide details, itemize or indicate if the price paid is inclusive or exclusive of Duties and Taxes before you complete and place the Order.
If Duties and Taxes were not paid when you placed your order, either because you so elected or because pre-payment is not available in the delivery destination (or for any other reason): (a) you are advised that the amount of Duties and Taxes displayed under the pre-payment option on the checkout is only an estimation and may not reflect the amount of Duties and Taxes actually charged to you by the broker, carrier or the relevant authority, which such amount might be higher than the estimation; and (b) you will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities. Global-e and Pucci will have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay any Duties and Taxes without reasonable reason, causing the liability to fall on Global-e , the carrier or Pucci, the amount of such Duties and Taxes may be deducted from any refund or other amounts you may claim.
Global-e may contract with customs brokers or use fiscal representatives to act on its or your behalf for the purposes of clearing the Order into the market. We may also act as, or use our intra-group affiliates as, a ‘customs declarant’ to clear the Order into the market in our name but on your behalf. Your agreement to these Terms constitutes a consent and authorization for such customs brokers, fiscal representatives or intra-group affiliates to act on your behalf (as an agent, declarant or as otherwise applicable) to: (a) transact with the applicable authorities, (b) complete, submit and execute related documents on your behalf in connection with the import and clearance of Products, (c) facilitate payment of Duties and Taxes and customs clearance; and (d) if applicable, return such Products (subject to these Terms).
You (and not Global-e or anyone on its behalf) will be fully responsible for claiming back any Duties and Taxes from the applicable authority, no matter what the process of payment was thereof, to the extent possible, in cases of a returns or any other eligible circumstances. Global-e and Pucci will have no responsibility or liability in connection with such drawback claim.
If you elected not to pre-pay Duties and Taxes, or failed to pay Duties and Taxes, or refused to accept a Product not in accordance with a due cancellation procedure under these Terms, in each case resulting with the Product being returned or need to be returned, then, in addition to the above, you may be liable for the return costs and charges, and may not be reimbursed or refunded for the Delivery Costs paid by you for making the delivery to you. You may also be charged with additional direct or indirect charges resulting from said failure or refusal.
The title to the Products ordered is transferred from Global-e to you prior to import, provided Global-e is satisfied that a full payment of the Order amount was made or can be made.
Risk of damage or loss is transferred to you upon delivery to the delivery address specified in the Order (in case you have selected not to pre-pay Duties and Taxes, such location will be deemed to be the port of entrance to the import destination).
YOU WILL BE CONSIDERED AS THE ‘IMPORTER OF RECORD’ OF THE PRODUCT, AND WE (OR SOMEONE ON OUR BEHALF) WILL ONLY BE FACILITATING THE IMPORTATION ON YOUR BEHALF, AS YOUR AGENT, AND MAY, IN CERTAIN CASES, ACT AS THE ‘DECLARANT’ FOR THE SOLE PURPOSE OF FACILITATING THE CUSTOMS CLEARANCE (HOWEVER THIS WILL NOT CHANGE YOUR STATUS AS THE IMPORTER FOR PERSONAL USE PURPOSES).
YOU ARE RESPONSIBLE FOR ASSURING THAT THE PRODUCT CAN BE LAWFULLY IMPORTED INTO THE DESTINATION, AND YOU THEREFORE NEED TO COMPLY WITH ALL APPLICABLE LAWS, REGULATIONS, CERTIFICATIONS AND RULES OF THE DESTINATION INTO WHICH YOU IMPORT THE PRODUCT. PLEASE NOTE THE STANDARD FOR USING THE PRODUCT IN THE IMPORT DESTINATION BEFORE ORDERING. PRODUCT ORDERED TO A DESTINATION WITH DIFFERENT STANDARDS CANNOT BE RETURNED FOR THIS REASON AND NO LIABILITY WILL BE ASSUMED IN ANY CIRCUMSTANCES WHICH MAY ARISE FROM PURCHASING PRODUCT WITHOUT THE CORRECT STANDARDS FOR YOUR DESTINATION.
Please note that documentation such as packaging, user manuals, product care labels, handling instructions or safety warnings may not be in your language; you may not have available manufacturer’s or other service options for the Product or parts thereof; the Product (and accompanying materials) may not be designed in accordance with the standards, product regulations, specifications of the destination to which you import or labelled in accordance with the requirements applicable in your destination, or in yours or the destination’s language.
Any transaction for the purchase of Products under a tax exemption (i.e. by submitting your VAT number) will still be classified by Global-e as a personal import transaction and you hereby agree and acknowledge that items purchased by you under such exemption are purchased for your own use and not for resale.
The delivery and fulfilment of your Order is carried out by various service providers, which will be selected and operated by us or by Pucci (a "Fulfillment Provider").
Some Products may not be delivered to certain locations or destinations (due to limitations imposed on the Product itself or by the destination). You will be informed of such limitation, either on the Pucci Store or checkout, and the checkout should not permit you to submit your Order if the Product cannot be delivered to your specified address. However, Global-e reserves the right, at any time, to suspend or cancel the delivery of any Product that cannot be legally delivered as such.
Delivery will be completed when the Product is delivered to the address chosen by you as specified when placing your order (in case Duties and Taxes were not paid, that may include the port of entrance to the country destination). Different parts of your order may be delivered on different dates.
Unless otherwise stated, and subject to applicable laws, delivery dates given on checkout (or on Pucci Store) are estimates only. The Order will be delivered by the latest delivery time set out on checkout (based on the delivery method you selected, if such selection was available for your Order) or, if no delivery time is specified, within 30 days following the Order Confirmation date, unless exceptional circumstances exist (pre-order for example). Delivery timeframes are affected by your delivery address and the delivery method selected. Global-e is unable to specify an exact delivery date and time.
Global-e and Pucci have no liability for any loss arising from delay in delivery to the extent such delay is due to circumstances beyond reasonable control or where no reasonable steps could have been taken to deal with the delay. For example, delays resulting from customs clearance procedures, lockdowns or other actions of the authorities are outside Global-e’s or Pucci’s control, as well as any delay resulting directly from your actions or omissions.
If you receive notification of an attempted delivery, it is your responsibility to use the details provided to contact Fulfilment Provider for re-delivery. Efforts will be made to deliver your Product according to the details in the Order.
In order to facilitate the delivery of your Order or a possible return of the Product, our carrier may need to contact you.
Signature will be required upon delivery. If, upon delivery, the external appearance of the package is not in conformity, you should open it in the presence of the carrier in order to verify the condition of the Products delivered. In the event of damage to the Products or missing Products, please provide a specific description on the bill of lading on the deliveryman's mobile terminal at the time of signing for the Products, and please contact Pucci Customer service as soon as possible to inform Pucci.
Depending on your location, payment may be made to an Global-e intra-group affiliate (listed <<<here>>>), and such payment will constitute a payment to us and will discharge you from your payment obligations in connection with the Order and purchase of the underlying Products.
We may not be able to control additional charges, fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your own bank, card issuer or the payment method you selected. We may not have any knowledge in advance of the applicability of such fees or surcharges nor does Global-e have any way to mitigate this, as this is purely up to the relationship and commercial terms between you and your bank, card issuer or payment method and their own policies. Global-e’s sole commitment in this respect is to acquire the amount specified on checkout in your selected currency.
Global-e takes the safeguarding of your payment details seriously, but we may not be able to prevent, and cannot be held liable for loss you may suffer if a third party procures unauthorized access to your payment details when accessing or ordering from the Pucci Store.
The transaction statement (of your chosen payment method) regarding the Order you placed with us will look substantially like this: ** Global-e//Pucci**.
When using PayPal/PayPal Express as a payment method, the full amount of your purchase may be charged immediately following the placement of the Order.
Pre-Payment shall not affect your legal rights under these Terms (including for example any right to refund). If shipping, delivery or fulfillment obligations cannot be performed (subject to these Terms), you will be notified (notably via email) and a refund of the pre-payment will be made without delay.
THIS RETURNS POLICY APPLIES TO ALL CUSTOMERS, BUT DOES NOT APPLY TO FAULTY PRODUCTS OR TO SUCH OTHER EXCLUDED PRODUCTS AS FURTHER DETAILED IN SECTION 8 BELOW (“LIMITATION ON RETURNS POLICY, WITHDRAWAL RIGHTS AND CANCELLATION RIGHTS”).
IF YOU ARE A “CONSUMER” AND A RESIDENT OF A MEMBER STATE OF THE EUROPEAN UNION, ICELAND, LIECHTENSTEIN, OR NORWAY ("EEA"), YOU HAVE A “COOLING-OFF” RIGHT TO WITHDRAW YOUR ORDER CORRESPONDING TO THE FOLLOWING RETURNS POLICY.
PLEASE VISIT PUCCI’s POLICY (https://pucci.com/pages/returns) AVAILABLE ON THE PUCCI STORE AND CHECK IF ANY ADDITIONAL LIMITATIONS APPLY.
Instructions for Return:
The return request must be made within 30 days from the date you received the Order (unless otherwise specifically stated in the Pucci’s policy (https://pucci.com/pages/returns), or required by applicable specifically prevailing consumer law).
The time period starts upon receipt of the Products by you or a third party designated by you (other than the carrier). If you have ordered several Products during one Order, or the Products have been delivered in several stages, the “cooling-off” withdrawal/cancellation period will not begin until you have physically taken possession of the last product or the last part of the delivery. When the 30-day period expires on a Saturday, Sunday or legal holiday, it will be extended to the following working day.
If you wish to return one or more Products your purchased pursuant to these Terms, the following instructions apply:
Some or all initial Delivery Costs you paid in connection with the Order may be reimbursable or refundable, if applicable based on these Terms and Pucci’s policy (https://pucci.com/pages/returns). However, any delivery and clearance costs you incur when returning Pucci items may not be eligible for reimbursement or refund other than in the event of defective Product, where you will be reimbursed for the delivery costs.
From time to time, in select destinations, the Delivery Costs of returning returned items may be pre-paid on your behalf. Such coverage (or the absence of it), will be indicated clearly on the Pucci Store before checkout.
Duties and Taxes are normally non-refundable, except if required by the consumer law explicitly applicable to this transaction, for further information please review the Section captioned “Duties and Taxes”.
Title and risk to the returned Pucci items will not transfer back or assumed until such items physically arrived back to the Pucci returns facility, and therefore you are advised to use a courier service offering tracked service, and to have adequate insurance to cover the cost of the goods in transit. In order to facilitate returns, we advise you to keep the copy of the return tracking number and of the shipping label validated by the shipping company that provides the specific date of your delivery.
Unless expressly agreed otherwise, reimbursement will be made using the same means of payment as you used for the initial transaction.
This returns policy is in addition to, and does not affect, the separate legal cancellation right which is available only to EEA Consumers and withdrawal right which is available to UK Consumers, in some circumstances as explained below. For special provisions regarding Consumer Withdrawal Rights (European Economic Area only) or Consumer Cancellation Rights (UK only) – please refer to Annex 1 by following this LINK.
TO THE FULLEST EXTENT PERMITTED BY LAW AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, CERTAIN TYPES OF PRODUCT ARE NOT ELIGIBLE FOR CANCELLATION, WITHDRAW OR RETURNS, INCLUDING THE FOLLOWING: FRAGRANCES, SEALED GOODS (SUCH AS DVDS OR AUDIO DEVICES OR GOODS LIABLE TO DETERIORATE OR EXPIRE RAPIDLY), COLLECTIBLES, MYSTERY BOXES, SWIM WEAR OR OTHER PRODUCT WHICH ARE NOT SUITABLE FOR RETURN DUE TO HEALTH PROTECTION OR HYGIENE REASONS, IF THEY WERE SEALED AND BECOME UNSEALED AFTER DELIVERY. ADDITIONALLY, THERE IS NO RIGHT TO CANCEL, WITHDRAW FROM OR TO RETURN A PRODUCT WHICH WAS MADE TO YOUR SPECIFICATIONS OR WHICH IS CLEARLY PERSONALIZED, UNLESS THERE IS A MANUFACTURING ERROR OR PRODUCT DEFECT. WE RESERVE THE RIGHT TO REFUSE PERSONALISED ORDERS AT OUR DISCRETION. IN THE CASE OF INAPPROPRIATE USE OF THIS SERVICE, YOUR ORDER WILL BE CANCELLED AND FULLY REFUNDED OR SENT WITHOUT PERSONALISATION.
Only the buyer will be entitled to any rights of return, cancellation or withdrawal (as applicable) and a refund of applicable monies. In no event will a person who has received the Order as a gift be entitled to receive a refund.
This clause does not limit or exclude consumer guarantees or warranties which cannot be excluded under applicable consumer rights legislation explicitly prevailing the governing law hereof.
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make Pucci aware of the problem, in accordance with your legal rights under applicable laws. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform Pucci as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights under applicable law.
For Products shipped internationally, please note that the warranty may not be valid in the destination, or you may have only limited warranty valid in the destination. If warranty is valid and not limited by your jurisdiction, then the warranty period is as set out in the product description. Consumers in some jurisdictions may have legal rights under applicable local legislation governing the sale of consumer goods, including, without limitation, national laws implementing EU directive 2019/771, these rights are not affected by this limited warranty.
For clarity, any defects or damage caused by accidental events or by your responsibility or by your use of the Products not in accordance with their intended use or by normal wear and tear will not be covered by a warranty.
There are certain liabilities that cannot be excluded under applicable law. In particular, nothing in these Terms limits the liability for personal injury or death, or liability for fraud. You might have certain rights under applicable consumer legislation explicitly prevailing the governing law hereof, including legal rights relating to faulty product(s). Nothing in these Terms will affect these explicitly prevailing legal rights.
SUBJECT TO THIS, IN NO EVENT WILL GLOBAL-E OR PUCCI HAVE ANY LIABILITY FOR ANY OF YOUR LOSSES, ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, HOWSOEVER CAUSED INCLUDING ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH THESE TERMS. ANY LIABILITY, IF SO EXISTS, SHALL NOT EXCEED THE PURCHASE PRICE OF THE RELEVANT PRODUCT AND IS STRICTLY LIMITED TO LOSSES THAT WERE REASONABLY FORESEEABLE. LOSSES ARE FORESEEABLE WHERE THEY COULD BE CONTEMPLATED BY YOU AND US AT THE TIME YOUR ORDER IS ACCEPTED. THE LIABILITY OF GLOBAL-E AND PUCCI GROUP TO YOU FOR LOSS OR DAMAGE OF ANY KIND ARISING OUT OF THESE TERMS WILL BE REDUCED OR LIMITED TO THE EXTENT (IF ANY) THAT YOU CAUSE OR CONTRIBUTE TO THE LOSS OR DAMAGE.
GLOBAL-E AND PUCCI WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES INCURRED BY UNAUTHORIZED USE OF YOUR PAYMENT CARD ON THE CHECKOUT, AND GLOBAL-E AND PUCCI ARE NOT RESPONSIBLE FOR NOTIFYING YOUR CARD ISSUER OR ANY LAW ENFORCEMENT AUTHORITY IN THESE INSTANCES.
You must give Global-e and Pucci a reasonable opportunity to remedy any matter for which they are liable before you incur any costs remedying the matter yourself.
It cannot be guaranteed that the Pucci Store or checkout will be uninterrupted or error-free. Global-e and Pucci are entitled without notice and without liability to suspend the Pucci Store or the checkout for repair, maintenance, improvement or other technical reason.
To the maximum extent permitted by applicable law, Global-e and Pucci shall not be held liable, if and in so far as it cannot fulfil its obligations as a result of circumstances beyond its reasonable control and where it could not have taken appropriate steps to avoid such effects including third party telecommunication failures.
Any access or use of the checkout for any reason other than your personal, non-commercial use, is prohibited. You further acknowledge that any other use of the material and content of the checkout is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Pucci trademark, figurative or non-figurative trademarks, and, more generally, all other trademarks, illustrations, images and logos appearing on Products or the Pucci Store, their accessories or their packaging, whether registered or not, are and shall remain the exclusive property of Pucci. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for whatever reason and on whatever medium, is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol, logotype and more generally any distinctive sign intended to form a composite logo. These provisions also apply to all copyrights, drawings and models, and patents reproduced on the Pucci Store. The use of all or part of Pucci Store, in particular by downloading, reproduction, transmission or representation for purposes other than personal and private use for non-commercial purposes is prohibited.
These Terms are governed by the laws of Italy.
When a specific applicable law (namely specific consumer laws in your country), explicitly prevails the laws of Italy, then with respect to the prevailing subject matter, the governing law of such matter will be that specific law.
If any provision of these Terms shall be held to be invalid, illegal or unenforceable, pursuant to an explicit prevailing law, that provision shall be enforced to the fullest extent permitted by the applicable prevailing law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
You hereby agree to the fullest extent permitted by applicable law, that you irrevocably waive all right to trial by jury as to any issue relating hereto in any action, proceeding, or counterclaim arising out of or relating to these Terms.
You are hereby informed that in the event of a dispute arising out of or relating to these Terms, you may have a right under applicable law to file a complaint with an alternative dispute resolution institute.
To the fullest extent permitted by applicable law, any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Milan.
Communications will be made in the English language and electronically by sending email or otherwise posting electronically.
Global-e is committed to render the carry on its business in accordance with its Code of Conduct and Modern Slavery Policy (available here: https://investors.global-e.com/corporate-governance/documents-charters).
Any failure by either party to exercise or enforce any right or provision of these Terms does not mean this is a “waiver” (i.e. that it cannot be enforced later).
Headings used in these Terms are for information and not binding.
These Terms, or any part thereof, may be assigned by Pucci to a third party, without your consent, but this will not affect your rights or obligations. A person who is not a party to these Terms shall have no rights to enforce any term of these Terms except insofar as expressly stated otherwise.
Global-e and Pucci reserve the right to access, read, preserve, and disclose any information obtained in connection with the Order, and your use of the checkout, as Global-e and Pucci reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii) enforce these Terms, including to investigate potential violations of them, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to your support requests, or (v) protect the rights, property or safety of Global-e, Pucci or the public.
Pucci reserves the right to modify these Terms at any time by posting the changes on the checkout or the Pucci Store. Such change will take effect on the posting date of the revised Terms, and your use of the checkout after such changes have been posted means that you agree to be bound by the Terms as modified. However, no such change will affect any Order that you have already placed.
These Terms constitute the entire agreement with respect to the subject matter of the Order. The contract in respect of any Orders is concluded between you and Global-e or our intra-group affiliate acting on our behalf, and that no public filing requirements apply.
If any provision of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be enforced to the greatest extent permitted by law, and the remaining provisions of these Terms shall remain in full force and effect. If any provision is deemed unenforceable due to being too broad or for any other reason, the parties agree to substitute a lawful provision that gives effect to the original intent of the parties as closely as possible
If you have any questions or complaints about Global-e, these Terms or the checkout, please contact firstname.lastname@example.org at our trading office at Krijn Taconiskade 430 1087 HW Amsterdam, The Netherlands.
If you have any consumer related questions, questions about refunds, the products and any other related questions, please contact PUCCI’s customer support center at email@example.com.
If you are a “Consumer” and a resident of a member state of the European Union, Iceland, Liechtenstein, or Norway ("EEA"), you have a “cooling-off” right to cancel your Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Terms.
Instructions for Withdrawal:
The withdrawal cancellation period will expire 14 days after the day of delivery.
To exercise the right to withdraw you must follow the same instructions as detailed in the refund policy above and the same terms of the returns policy will apply, subject to and with the following changes:
Refund will be made not later than 14 days from the time we received your cancellation request, however if a supplied Product has not been received back from you during such time period. Refund may be delayed until such time the Products is received back, or if earlier, until the time you provide sufficient evidence that you have returned the Product.
If you are a consumer you may use the European Commission platform for online dispute resolution (ODR) (For information about alternative dispute resolution which may be of interest, please refer to http://ec.europa.eu/consumers/odr/) or such other institution to which you may have a legal right to use under applicable law.
You may have legal rights in relation to Products that are not as described, not of satisfactory quality, or otherwise not fit for purpose.
In accordance with article D211-2 of the French Consumer Code:
you have a right to invoke the legal warranty of conformity (article L217-4 and seq. of the French consumer Code) within a period of two (2) years from the delivery of the Product, without having to prove that the defect existed before the delivery.
Within thirty days of your request, free of charge and without any major inconvenience to you, you may be able to benefit from the following options depending on what is possible and subject to the cost conditions provided for in Article L217-9 of the Consumer Code: (i) the replacement of the Product by an identical product or of equivalent quality and price, depending on available stocks; or (ii) the repair of the Product. If these two solutions are impossible to implement within thirty (30) days following your request according to the conditions provided for in Articles L217-9 and L217-10 of the French Consumer Code, we will issue a full refund (purchase price and possible delivery costs), against return of the Product. The cost of returning the Product, the cost of repairing it or of delivering another Product will be borne by Pucci.
If the Product is repaired under the legal warranty of conformity, you benefit from a six-month extension of the initial warranty. If you ask for the Product to be repaired, but Pucci requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the Product.
You may obtain a reduction in the purchase price by keeping the Product or terminate the contract by being reimbursed in full against return of the Product, if:
1° Pucci refuses to repair or replace the Product;
2° The repair or replacement of the Product causes a major inconvenience for you, in particular where you definitively bear the cost of taking back or removing the non-conforming Product, or if you bear the cost of installing the repaired or replacement Product;
3° The non-conformity of the Product persists despite the Pucci's unsuccessful attempt to bring it into conformity.
You are also entitled to a reduction in the price of the Product or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, you are not obliged to request repair or replacement of the Product beforehand.
You are not entitled to have the sale rescinded if the lack of conformity is minor.
Any period during which the Product is immobilized for repair or replacement suspends the remaining warranty period until delivery of the repaired goods.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
If Pucci obstructs the implementation of the legal guarantee of conformity in bad faith, Pucci will be liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code).
As a consumer, you also have the right to invoke the legal warranty against the hidden defects provided in articles 1641 to 1649 of the French Civil Code or any other contractual or extra-contractual action (tort) which is recognized by the law. In such a case, you can choose between the termination of the sale and a full refund in exchange for the return of the Product or claim a reduction of the price pursuant to Article 1644 of the Civil Code. Pursuant to article 1648 paragraph 1 of the Civil Code, the action resulting from latent defects must be filed within two (2) years of the discovery of the defect.
The statutory warranty rights apply with respect to Products that is not free of legal and/or material defects.
In deviation from Sections 7, 9, and 10, 12 the following applies to the right to withdrawal, the limited warranty, the limitation of liability and jurisdiction:
Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat. Im Falle eines Vertrags über mehrere Waren, die Sie im Rahmen einer einheitlichen Bestellung bestellt haben und die getrennt geliefert werden beginnt wie Widerrufsfrist vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Ware in Besitz genommen haben bzw. hat.
Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Pucci Online Boutique, address Via Fieno 3 20123, Milan - Italy, e-mail firstname.lastname@example.org) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.
Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.
Folgen des Widerrufs
Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet. Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zurückgesandt haben, je nachdem, welches der frühere Zeitpunkt ist.
Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden.
Wir tragen die Kosten der Rücksendung der Waren.
Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. In the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the cancellation period begins fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Pucci Online Boutique, address Via Fieno 3 20123, Milan - Italy, e-mail email@example.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract to us]. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We bear the costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)
An EMILIO PUCCI S.r.l., Via Fieno 3 (20123) Milan (Italy), firstname.lastname@example.org:
Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*)
Bestellt am (*)/erhalten am (*)
Name des/der Verbraucher(s)
Anschrift des/der Verbraucher(s)
Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
Sample Cancellation Form
(If you want to cancel the contract, please fill out and return this form).
To EMILIO PUCCI S.r.l., Via Fieno 3 (20123) Milan (Italy), at email@example.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of notification on paper)
The statutory warranty rights apply with respect to Products that are not free of legal and/or material defects. The limitation period for statutory claims for defects is two years and begins with the delivery of the goods.
(1) Wir haften Ihnen gegenüber in allen Fällen vertraglicher und außervertraglicher Haftung bei Vorsatz und grober Fahrlässigkeit nach Maßgabe der gesetzlichen Bestimmungen.
(2) In sonstigen Fällen haften wir – soweit in Abs. 3 nicht abweichend geregelt – nur bei Verletzung einer Vertragspflicht, deren Erfüllung die ordnungsgemäße Durchführung des Vertrags überhaupt erst ermöglicht und auf deren Einhaltung Sie als Kunde regelmäßig vertrauen dürfen (so genannte Kardinalpflicht), und zwar beschränkt auf den Ersatz des vorhersehbaren und typischen Schadens. In allen übrigen Fällen ist unsere Haftung vorbehaltlich der Regelung in Abs. 3 ausgeschlossen.
(3) Unsere Haftung für Schäden aus der Verletzung des Lebens, des Körpers oder der Gesundheit und nach dem Produkthaftungsgesetz bleibt von den vorstehenden Haftungsbeschränkungen und –ausschlüssen unberührt.
Limitation of Liability
(1) We shall be liable to you in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions.
(2) In other cases, we shall only be liable - unless otherwise stipulated in para. 3 - in the event of a breach of a contractual obligation, the fulfillment of which is a prerequisite for the proper performance of the contract and on the observance of which you as the customer may regularly rely (so-called cardinal obligation), limited to compensation for the foreseeable and typical damage. In all other cases, our liability is excluded subject to the provision in para. 3.
(3) Our liability for damages arising from injury to life, body or health and under the Product Liability Act shall remain unaffected by the above limitations and exclusions of liability.
Wenn Sie Kaufmann sind und Ihren Sitz zum Zeitpunkt der Bestellung in Deutschland haben, ist ausschließlicher Gerichtsstand […]. Im Übrigen gelten für die örtliche und die internationale Zuständigkeit die anwendbaren gesetzlichen Bestimmungen.
If you are a merchant and have your registered office in Germany at the time of the order, the exclusive place of jurisdiction is [...]. Otherwise, the applicable statutory provisions shall apply to the local and international jurisdiction.
If you are a consumer under the Italian Legislative Decree No. 206 of December 6, 2005 (the "Consumer Code"), you have a right to invoke the legal warranty of conformity (the “Legal Guarantee”) provided for in Articles 128 et seq. the Consumer Code. In particular, you may be entitled to make a claim under the warranty of conformity for any lack of conformity existing at the time of delivery of the Product, provided that the lack of conformity has become apparent within the term of 2 (two) years from delivery of the Product and was reported by you to customer support within such time frame, however, the statute of limitation is twenty-six months from the delivery of the Product. A claim hereunder must contain an accurate and complete description of the defects or faults complained of and photos of the product, highlighting the reported lack of conformity. If the reported defect exists, you will not be charged for the delivery costs of returning the defected Product. When returning the Product you must include the defect report form (duly completed) and attach the shipment labels and RMA number provided to you via e-mail to the returned package and any other document reasonably requested by us or Pucci. You may be able to benefit from the following options depending on what is possible and subject to conditions provided under applicable law: (i) repair of the faulty Product (ii) replacement of the faulty Product (iii) a reasonable reduction in price or (iv) termination of the sale contract. Where it was verified that the reported lack of conformity does not exist or that there are no prerequisites for the applicability of the Legal Guarantee, the Legal Guarantee will not operate and all transportation costs - both those incurred by you to send the product to us and vice versa - will be borne by you.
If you are a consumer under the Consumer Code, the limitation of liability under these Terms will not apply in the event of claims arising out of negligence or wilful misconduct.
The Italian consumers are always free to take action before the courts of the country in which they are domiciled or have their residence, as well as to file a complaint with an alternative dispute resolution institute of their choice.
you may use the alternative dispute resolution process provided by the ARN (www.arn.se).
If you are a “Consumer” and a resident of the United Kingdom ("UK"), you have a “cooling-off” right to cancel your Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Terms.
Instructions for Cancelation:
The cancellation period will expire 14 days after the day of delivery.
To exercise the right to withdraw you must follow the same instructions as detailed in the refund policy above and the same terms of the returns policy will apply, subject to and with the following changes:
Refund will be made not later than 14 days from the time Pucci received your cancellation request, however if a supplied Product has not been received back from you during such time period, Refund may be delayed until such time the Products is received back, or if earlier, until the time you provide sufficient evidence that you have returned the Product.
If you are a consumer ordering from Japan, the limitation of liability under these Terms will not apply in the event of claims arising out of gross negligence or wilful misconduct.
For shoppers purchasing domestically in Japan, the Product is sold by Global-e Japan KK. (Global-e Japan 株式会社) registration number 0110-01-140960
Address: c/o Ark Outsourcing KK, 3-2-5-704, Ebisu, Shibuya-ku, Tokyo
Name of the Legal Representative: Shahar Chaim Tamari
For shoppers purchasing cross-border to Japan, please see details of the relevant Global-e Contracting Party by following this LINK.
Selling price will be displayed separately for each Product.
The displayed prices are exclusive of any consumption tax, unless otherwise is clearly indicated.
Delivery fee will be presented on checkout based on the level of service:
Express Courier Delivery
Standard Courier Delivery
Product Delivery Time
The average delivery time is 8 business days (excluding Saturdays, Sundays and national holidays in Japan) after receipt of the payment for the Product, except if a force majeure event, an event beyond reasonable control or any unforeseeable circumstance occurs.
Time of payment
Payment will be processed once you receive an Order Confirmation, your credit card has been verified and the authorization to debit your card has been received.
The Product purchased on the website may be returned within 30 days from the date on which the Product are delivered in accordance with the Return Policy available on the website.
日本のマーチャントから購入される商品は 「Global-e Japan株式会社」が販売しています。
連絡先：東京都渋谷区恵比寿3-2-5-704 Ark Outsourcing KK内
本サイトで購入された商品は、本サイトに記載の「返品規定」で認められている場合、商品配送完了日から 30 日以内であれば返品が可能です。
If you are a resident of the United States, then you hereby agree that notwithstanding anything in these Terms to the contrary, any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules.
In accordance with the Saudi E-Commerce Law of 2019 (“E-Commerce Law”) and the Implementing Regulations of the E-Commerce Law, the following additional Terms shall apply to you if you are a consumer in the Kingdom of Saudi Arabia:
Procedures and methods for receiving and resolving complaints
In accordance with section 13 of these Terms, complaints and feedback can be directed to firstname.lastname@example.org.
Information relating to Global-e/Pucci:
Please refer to the information provided in the introduction of these Terms.